Your order will first take 3-5 business days to process. Then, depending on your shipping preference selected at checkout, your order could take 1-14 business days to arrive.

You will be provided with a tracking number after we have shipped your package.

If you have any concerns about the wearabouts of your package, please email us at silentsparrowdesigns@gmail.com so we can help.

If you need your jewelry by a certain date, please contact us via email at silentsparrowdesigns@gmail.com to confirm that the item is in stock. We will always do our best to accommodate your requests, but ordering with expedited shipping DOES NOT guarantee that your item will be shipped immediately. Additional rush fees may apply.

All custom orderS and personalized pieces can take 1-2 weeks + shipping time and are final sale. Once production has started we are not able to cancel or change your order.

The custom order process is easy and transparent. We will always get approval from you before production of the item.

Upon checkout, you can view the esimated shipping cost for your item within the US depending on your shipping preference.

If you're having trouble, you can always send us an email at silentsparrowdesigns@gmail.com, and we can assist you.

Upon checkout, you can view the esimated shipping cost for your item internationally depending on your shipping preference. All international orders are subject to import taxes, customs duties and brokerage fees levied by the destination country and the recipient is responsible for paying these fees. SSD has no control over these charges and cannot predict what they may be. These fees are imposed by the receiving country and are based on the retail value of the invoice. Customs policies vary widely from country to country; you should contact your local customs office for more information. The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). SSD is unable to provide refunds for international orders if a customer declines to pay the duties and the package is treated as abandoned or returned to sender. Any fees that SSD incurs in this or similar scenario will be billed to the recipient. All international orders are final sale. If you need a repair for an international order, please contact us via silentsparrowdesigns@gmail.com and we can advise you on local solutions. If you have an issue with any of these policies or have any questions, please contact us!